Privacy Policy and Data Protection
The V Patch Marketing Agency Privacy Policy outlines our commitment to data protection for clients in Dubai and across the UAE. We ensure all personal information collected through our Digital Marketing Agency services including Web Development and Paid Ads management is handled securely according to global privacy standards.
Your privacy matters to us. This Privacy Policy explains how V Patch Marketing Agency (WE PATCH IT SOLUTIONS CO. L.L.C.), operating at Office 332, Bin Thani Plaza Building, Dubai, UAE, collects, uses, stores and protects information when you visit vpatch.ae or engage with our services. By using our website, you acknowledge the practices described in this Policy.
Who We Are
V Patch Marketing Agency is a Digital Marketing Agency based in Dubai. We are the data controller for personal information collected through this website and our services.
Information We Collect
We collect information in the following ways:
Information you provide directly:
- Name, email address, phone number and company name submitted through our contact form
- The services you express interest in and any project details shared in your message
- Search Engine Optimization audit requests — including website URL, target keywords and current ranking data shared for the purpose of an SEO audit
- Any information provided when you register for our Influencer and Model Programme — including social media handles, follower counts, niche categories, portfolio photos and rate cards
Information collected automatically:
- IP address, browser type, device type and operating system
- Pages visited, time spent on pages and navigation path through our site
- Referring website or search query that brought you to vpatch.ae
- Click events including WhatsApp button clicks and outbound link clicks
Information collected via third-party tools:
- Google Analytics 4 — website traffic, user behaviour and conversion tracking
- Google Tag Manager — manages tracking tags across the site
- Meta Pixel — tracks page visits and actions for advertising purposes
- WhatsApp click tracking — records when a visitor initiates a WhatsApp conversation via our website
How We Use Your Information
| Purpose | Information Used | Basis |
|---|---|---|
| Responding to your enquiry | Name, email, phone, message content | Legitimate interest / pre-contractual |
| Sending a proposal or quote | Name, email, company, service interest | Pre-contractual / contract performance |
| Search Engine Optimization audit | Website URL, keyword data, ranking information shared by the enquirer | Legitimate interest / pre-contractual |
| Influencer & Model Registration | Social media handles, follower data, portfolio photos, niche categories and rate information | Consent (registration form submission) |
| Improving our website | Analytics data, device and behaviour data | Legitimate interest |
| Running retargeting ads | Meta Pixel data, device identifiers | Consent (via cookie acceptance) |
| Measuring ad performance | GA4 and Meta Pixel conversion data | Legitimate interest / consent |
| WhatsApp communication | Phone number, conversation content | Consent (user-initiated) |
We do not sell, rent or trade your personal information to any third party for their own marketing purposes.
Search Engine Optimization Audits and Influencer Registration
Two specific data collection processes at V Patch Marketing Agency require additional transparency:
Search Engine Optimization Audits:
When a client or prospective client requests an SEO audit, we collect website URLs, Google Search Console data (where access is granted), target keyword lists and current ranking positions. This data is used solely to prepare and deliver the audit report. It is not shared with third parties, is stored securely and is deleted or anonymised within 12 months unless the client proceeds to an ongoing SEO retainer.
Influencer and Model Registration:
When an individual registers through our Influencer and Model Programme, we collect profile information for the purpose of matching them with relevant brand campaigns. This data is stored in our internal database and shared with relevant brand clients only when a campaign match is proposed and the registrant is informed.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to function correctly and to understand how visitors use the site.
You can control cookie preferences through your browser settings. Disabling analytics or advertising cookies will not affect your ability to use the website.
Third-Party Services
We use the following third-party services that may process your data as part of their operation:
Each third party has its own privacy policy governing how they process data. We recommend reviewing their policies if you have concerns.
Data Retention
Your Rights
You have the following rights regarding your personal data:
To exercise any of these rights, contact us at info@vpatch.ae. We respond within 10 business days.
Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our website uses SSL encryption (HTTPS) for all data transmitted between your browser and our server.
While we take data security seriously, no method of transmission or storage is 100% secure. We cannot guarantee absolute security and are not liable for breaches resulting from circumstances beyond our reasonable control.
Children's Privacy
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted personal data through our website, contact us at info@vpatch.ae and we will delete it promptly.
Links to Other Websites
Our website may contain links to third-party websites including our social media profiles. We are not responsible for the privacy practices of those websites. Once you leave vpatch.ae, this Privacy Policy no longer applies.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The updated version will be posted on this page with a revised date. Continued use of our website after any update constitutes acceptance of the revised Policy.
Governing Law
This Privacy Policy is governed by the laws of the United Arab Emirates. Any disputes relating to this Policy shall be subject to the jurisdiction of the Dubai Courts in accordance with applicable UAE law, including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
Privacy Enquiries
For any questions about this Privacy Policy or to exercise your data rights, contact us at info@vpatch.ae.
We respond to all privacy enquiries within 10 business days.
V Patch Marketing Agency · Office 332, Bin Thani Plaza Building, Dubai, UAE
