Privacy Policy
Your privacy matters to us. This Privacy Policy explains how V Patch Marketing Agency (WE PATCH IT SOLUTIONS CO. L.L.C.), operating at Office 332, Bin Thani Plaza Building, Dubai, UAE, collects, uses, stores and protects information when you visit vpatch.ae or engage with our services. By using our website, you acknowledge the practices described in this Policy.
Who We Are
Company name: WE PATCH IT SOLUTIONS CO. L.L.C.
Trading as: V Patch Marketing Agency
Address: Office 332, Bin Thani Plaza Building, Dubai, UAE
Email: info@vpatch.ae
Phone: +971 4 228 4649
V Patch is a digital marketing agency based in Dubai. We are the data controller for personal information collected through this website and our services.
Information We Collect
We collect information in the following ways:
Information you provide directly:
- Name, email address, phone number and company name submitted through our contact form
- The services you express interest in and any project details shared in your message
- Any information provided when you register for our Influencer or Model programme
Information collected automatically:
- IP address, browser type, device type and operating system
- Pages visited, time spent on pages and navigation path through our site
- Referring website or search query that brought you to vpatch.ae
- Click events including WhatsApp button clicks and outbound link clicks
Information collected via third-party tools:
- Google Analytics 4 — website traffic, user behaviour and conversion tracking
- Google Tag Manager — manages the above tracking tags
- Meta Pixel (Facebook/Instagram) — tracks page visits and actions for advertising purposes
- WhatsApp click tracking — records when a visitor initiates a WhatsApp conversation via our website
How We Use Your Information
| Purpose | Information Used | Basis |
|---|---|---|
| Responding to your enquiry | Name, email, phone, message content | Legitimate interest / pre-contractual |
| Sending a proposal or quote | Name, email, company, service interest | Pre-contractual / contract performance |
| Improving our website | Analytics data, device and behaviour data | Legitimate interest |
| Running retargeting ads | Meta Pixel data, device identifiers | Consent (via cookie acceptance) |
| Measuring ad performance | GA4 and Meta Pixel conversion data | Legitimate interest / consent |
| WhatsApp communication | Phone number, conversation content | Consent (user-initiated) |
We do not sell, rent or trade your personal information to any third party for their own marketing purposes.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to function correctly and to understand how visitors use the site. The types of cookies we use include:
- Essential cookies — required for the website to function. Cannot be disabled.
- Analytics cookies — Google Analytics 4 tracks page views, session duration and user behaviour to help us improve the site. Data is anonymised where possible.
- Advertising cookies — Meta Pixel places a cookie to track conversions and enable retargeting on Facebook and Instagram. This is only active if you accept advertising cookies.
- Functional cookies — used by Contact Form 7 and other plugins to enable form submission and session management.
You can control cookie preferences through your browser settings. Disabling analytics or advertising cookies will not affect your ability to use the website but will limit our ability to improve the site and show you relevant advertising.
Third-Party Services
We use the following third-party services that may process your data as part of their operation:
- Google Analytics 4 & Google Tag Manager — Google LLC, USA. Data is processed under Google's Privacy Policy. IP anonymisation is enabled.
- Meta Pixel — Meta Platforms Inc., USA. Tracks website actions for advertising purposes. Governed by Meta's Data Policy.
- Contact Form 7 & reCAPTCHA — Google LLC. Form submissions are processed and reCAPTCHA verifies human interaction.
- WhatsApp Business — Meta Platforms Inc. When you initiate a WhatsApp conversation, your message and number are received through WhatsApp's platform.
- WordPress & web hosting — Our website is built on WordPress and hosted on servers located in a data centre with appropriate security measures.
Each of these third parties has its own privacy policy governing how they process data. We recommend reviewing their policies if you have concerns about their data practices.
Data Retention
- Contact form enquiries — retained for up to 24 months from date of submission, or until you request deletion.
- Client records — retained for the duration of the service relationship and for up to 5 years afterwards for legal and accounting purposes.
- Analytics data — retained for up to 14 months within Google Analytics 4 as per Google's default retention settings.
- Meta Pixel data — governed by Meta's data retention policies, typically 180 days for standard events.
Your Rights
You have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you
- Correction — request that inaccurate or incomplete data be corrected
- Deletion — request that your personal data be deleted, subject to legal retention obligations
- Objection — object to our processing of your data where we rely on legitimate interest as the legal basis
- Withdrawal of consent — where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing
To exercise any of these rights, contact us at info@vpatch.ae. We will respond within 10 business days.
Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our website uses SSL encryption (HTTPS) for all data transmitted between your browser and our server.
While we take data security seriously, no method of transmission or storage is 100% secure. We cannot guarantee absolute security and are not liable for breaches resulting from circumstances beyond our reasonable control.
Children's Privacy
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted personal data through our website, please contact us at info@vpatch.ae and we will delete it promptly.
Links to Other Websites
Our website may contain links to third-party websites including our social media profiles. We are not responsible for the privacy practices of those websites. Once you leave vpatch.ae, this Privacy Policy no longer applies and we encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this Policy periodically. Continued use of our website after any update constitutes acceptance of the revised Policy.
Governing Law
This Privacy Policy is governed by the laws of the United Arab Emirates. Any disputes relating to this Policy shall be subject to the jurisdiction of the Dubai Courts in accordance with applicable UAE law, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
Privacy Enquiries
For any questions about this Privacy Policy or to exercise your data rights, contact us at info@vpatch.ae.
We respond to all privacy enquiries within 10 business days.
V Patch Marketing Agency · Office 332, Bin Thani Plaza Building, Dubai, UAE